Questions & Answers

*Due to high demand shipments will be delayed till February 19, 2020.

Is it safe? ⁣

Due to the popularity of IPL, studies around the world have been conducted to test its safety & effectiveness. With all the positive results, IPL has become extremely popular for at home hair removal as well as clinics & spas. ⁣

Does it hurt?

One of the many advantages of our Handset over other types of laser is that it is pain-free. Most customers explain the feeling as a warm sensation on the skin.

What the heck is IPL?

IPL stands for Intense Pulsed Light technology which provides 
easy, long term hair reduction.

How long does a treatment take? 

The time can vary depending on the area of the body that is treated. A full leg can take up to 5 minutes and one armpit can take 2 minutes. A full-body treatment  takes about 30 minutes

How long will my results last? 

After a full treatment, your new permanently smooth skin can last for years, as long adequate maintenance is done every few months or so depending on how your body reacts.

What if I have thick dark hair? 

IPL is actually more effective on thicker and darker hair because the melanin will absorb more light energy. So if you have thick dark hair, SatinySkin will work even better for you than normal.

Are there any reoccurring costs?

No, unlike laser-clinics, our handset is a once-off purchase. There is no need for replacements or refills. Simply plug in and go!

How is the handset powered? 

Our handsets come with a 12V power supply.

How do I place my order?

Ordering online from is easy! When viewing an item, simply select the size, color and quantity needed and then click ‘BUY IT NOW’. Once you have your desired items in your Bag, simply click the ‘PROCEED TO CHECKOUT’ button.  Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method, and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

Does the handset have a warranty? 

All handsets come with a 12 month warranty, that covers any manufacturer faults. If you are having any issues regarding your handset, please contact us at

Do I need to wear Eye Protection?

No, it isn't necessary to wear eye protection while using our handset. Our handsets are fitted with a sensor and will not pulse and light unless the entire window is pressed against your skin. That being said you should never try and look directly into the light as it flashes.


Can I use IPL over Tattoos?

You should not IPL over tattoos. The light energy will be more attracted to the pigments in the skin, rather than the melanin in the hair which can cause a reaction in the skin and blistering. You should always go around your tattoos.

How To Use Our Handset


Step By Step Instructions

1) Plug the device in

2) Click the green flashing light to turn on

3) Click the green light again to select a level

4) Once desired level is chosen, put the head of the device on the area you wish to treat (Make sure the head is fully covered by your skin.)

5) Hold the big button until you see a flash, then continue moving the device to new areas after each flash, until you have finished.

6) Once you have finished using the device hold the green button to turn off and unplug the device from the wall.



  • Where can I track my item(s)?

    You will receive an email containing the tracking code. Please email *EMAIL* if you do not receive this email.

  • Why have I not received my item(s)?
  • Shipping may take anywhere between 14-45 working days or even longer, depending on your location and the opening hours of your local post office.

    **The Item Guarantee Period lasts 90 business days and the buyer is eligible for a reshipment of order made should they have yet to receive anything by then

  • Who delivers my item(s)?
  • Your items are delivered by our worldwide fulfillment centers and will usually reach you via your local postal service in your location.

  • What time are deliveries usually made?
  • Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)

  • What happens if no one is at home?
  • Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!

  • Where do you ship from?
  • We currently ship from our warehouse from United States, Canada, and Europe hence why sometimes our items take a little longer to reach you!

  • I messed up my delivery address, what do I do?
  • Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.

  • What about my billing address?
  • Billing addresses are currently non-editable to prevent and minimise fraud from happening. Please note that all details entered and submitted to us are final.

  • Change of address after receiving confirmation of shipping
  • Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.


  • I don’t like my item, can I return it?
  • Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.


  • Will you refund me the shipping costs?
  • Depending on the item and reason, refunds are available to those who qualify.

  • Can I return the item and change it to something else?
  • Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email and we will sort something out for you

    Order Changes

  • I have changed my mind about my item, what do I do?
  • If you have changed your mind about your order, please email us ASAP to change the order and we will help sort something out. Please note that any order changes will need to be done within 2 hours of the initial purchase


  • What happens if I am charged with import duties?
  • Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount of the duties and taxes fee is about 20% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

    The store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, custom agents may delay delivery of some packages.

  • Can I still change my item after receiving the email confirmation?
  • Unfortunately, no. All items that have left our warehouse are final and not changeable.


  • What is your refund policy?
  • All items bought may be returned and/or refunded by the buyer after product is delivered, subjected to the discretion and approval of the management, given the following conditions:

    Exclusions apply to promotional/sale (free) items.

    Request(s) for returns are accepted within 14 working days from delivery.

    All items must be returned in their delivered state, along with all of its parts and tags.

    Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.

    Cancellation of items/orders may be made prior to the completion of orders and the management reserves the right to refuse any cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase.

    The return fee will solely be rendered by the buyer

    The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm

    The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.

    Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable.

    Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.

  • How long do refunds take?
  • Refunds may take up to 14 working days, depending on the system you used to pay with.

  • I still have yet to receive my refund?
  • Please notify us immediately via email should you have not received it after 14 working days and we would help sort something out for you.


  • What do I do if I have received a damaged item?
  • If you have received a damaged item, please let us know immediately and you would be given a choice for us to re-ship you a replacement item.

  • Can I return a damaged item?
  • Unfortunately we do not accept any returns for damaged items at this time. However a reshipment option is available should you wish to avail this option.






  • Do you subscribe me to any boxes?
  • No, all of our items are purchased one off and you will not be charged for anything else other than the item you have ordered.


  • Why do you have some items for free?
  • We have a strong belief that style should be affordable. We often run temporary promotional free item campaigns where you will just pay for shipping and we then can do a mass fulfillment process to make this possible, similar to a Kickstarter campaign. We get value in cross-selling and hopefully having you come back to us in the future. Each promotion product is shipped right from the specific products manufacturer to bring you the lowest prices, period. This means shipping for each promotional product may vary, expect products to arrive within 14-60 days. If not received please email us at


  • Unreceived Confirmation Email?
  • If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.

    Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.

  • Unable to view email properly?
  • If you are unable to view the email from us properly, do get in touch and we will resend you the email.